Privacy policy

Date updated: 10/02/2026

At MLG Solutions, we want to offer you the best possible client experience.

To do so, we need to understand your needs and expectations in order to provide you with a service tailored specifically to you.

The security and confidentiality of your personal data are our priority. As part of our commitment to transparency, this policy has been drawn up to explain why we collect, store, share, and use your personal data.

We will also provide you with the tools available to you to determine when and how your personal data are shared.

The objectives of this personal data protection policy are set out below.

About this policy

This policy provides essential information on the use of your personal data. It applies to all services provided by MLG Solutions.

The objectives of this policy are:

  • To explain which personal data we collect, why we collect and use it, and with whom we share it;

  • To describe how we use the personal data you share with us in order to provide an optimal experience when you use MLG Solutions services;

  • To set out your rights and choices regarding the personal data we collect and process, and to explain how we protect your privacy.

When we refer to the “website” in this policy, we are referring to the specific pages of the MLG Solutions website:
www.pause-experience.com

We invite you to consult the details of this personal data protection policy to learn more about how and why we process your data. You may also consult the website of the Commission Nationale de l’Informatique et des Libertés (CNIL), the official authority in France responsible for the protection of personal data.

1. Data collection

We undertake to collect and process only the data that are strictly necessary for the purposes of the data processing activities described in this personal data protection policy. In this context, we may collect the following information:

  • Identification data: first name, surname, email address, telephone number (landline or mobile), postcode and, where applicable, any personal information you may provide, for example through the contact form;

  • Additional data: your status (private individual or company), addresses, volume to be moved, type of housing, for example through the quote form;

  • Job application data: when you apply for a job offer published by MLG Solutions (qualifications, professional experience and, more generally, any other information you consider relevant in your Curriculum Vitae for the purposes of your application);

  • Data relating to your device: technical information from connection data, information provided by your browser about the operating system, the browser used and cookies;

  • Browsing data: IP address, number of visits, date and time of the last visit, etc.

This personal data may come from our website, from telephone contact, or from third parties, including colleagues and partners with whom we work in order to provide MLG Solutions services.

2. Data processing purposes

The purpose of using your data is to respond to your requests, improve our services, and maintain a secure environment.

The possible purposes of processing your data include:

  • Responding to your request for a quote or contact;

  • Measuring website audience and traffic;

  • Monitoring the provision of services;

  • Responding to requests for information via our chatbot service;

  • Handling your job application;

  • Creating a user account;

  • Complying with legal obligations;

  • Sending marketing and promotional information, depending on user preferences;

  • Personalizing services by displaying advertising based on users’ browsing history and preferences;

  • Managing the operation, security, and optimization of the website.

3. Legal basis

In accordance with applicable legislation and in order to meet the purposes described above, personal data may be processed on one of the following legal bases (see Article 5 of French Law No. 78-17 of 6 January 1978, known as the “Data Protection Act”):

  • Your consent, for example when you submit a form;

  • The performance of a contract, when we carry out obligations necessary for a contract to which you are a party;

  • A legal obligation, particularly for accounting and tax purposes;

  • The legitimate interests pursued by the data controller, provided that these interests do not override your rights and freedoms, such as measuring the effectiveness of our marketing activities, personalizing your online experience, and improving performance.

4. Cookies and other trackers

To learn more about our cookie management policy, please consult our dedicated page: Cookie Policy.

5. Protective measures relating to collected information

MLG Solutions has implemented a range of organizational and technical measures to ensure that your personal data are protected.

These measures include in particular:

  • Staff awareness of obligations relating to the protection of personal data;

  • Control and segmentation of access to information;

  • Technological security measures (firewalls, antivirus software, software updates, etc.);

  • Physical security measures within our premises;

  • Monitoring and control of our service providers and subcontractors.

Although we make every effort to implement appropriate security measures, the transmission of information, particularly over the internet, is never completely secure.

6. Data retention period

We retain your personal data only for as long as necessary to provide MLG Solutions services and for legitimate and essential business purposes, such as maintaining an efficient service, complying with legal obligations, and resolving disputes.

In principle, your personal data are retained for a period of three years from your last contact with us.

After this period, your information will be deleted or anonymized unless the law requires us to retain certain personal data, for example in the case of unresolved issues such as unpaid invoices, complaints, or disputes.

7. Your rights and how to exercise them

In accordance with the French Data Protection Act and the rights introduced by the General Data Protection Regulation (GDPR), which came into force on 25 May 2018, you have the following rights:

  • Right of rectification: the right to request that we modify or update your personal data when they are inaccurate or incomplete;

  • Right of access: the right to be informed about and request access to the personal data we process about you;

  • Right of erasure: the right to request the deletion of your personal data;

  • Right of restriction: the right to request the temporary or permanent restriction of the processing of all or part of your personal data;

  • Right to data portability: the right to obtain a copy of your personal data in electronic format and the right to transfer those data to a third-party service;

  • Right not to be subject to automated decision-making: the right not to be subject to decisions based solely on automated processing;

  • Right to object:

    • the right to object at any time to the processing of your personal data (subject to legitimate grounds and the absence of overriding legal or contractual obligations);

    • the right to object to the processing of your personal data for marketing purposes (withdrawal of consent).

To facilitate the exercise of your rights and answer any questions you may have regarding our data processing activities, MLG Solutions has appointed a Data Protection Officer (DPO). You can contact them at the following address:
mariliis@mlgsolutions.fr

You may withdraw your consent at any time by using the contact address above or by clicking the unsubscribe link included at the bottom of our marketing emails. However, the exercise of your rights is not absolute and may be limited by legitimate or legal grounds.

You may also submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL – French Data Protection Authority) at the following address:
https://www.cnil.fr/fr/plaintes

8. Who may receive your data and why

The recipients of your personal data are our staff members, within the strict limits of their responsibilities and access rights.

In certain limited cases and where necessary to provide our services or ensure the proper functioning of the website or statistical analysis, we may share some of your personal data with service providers and subcontractors.

Where required by circumstances, we may also share your personal data with competent public authorities, particularly where services are provided outside the national territory and/or administrative procedures are required.

Your data are always shared in compliance with the legal bases allowing us to process your personal data (see section 3).

9. Changes to this personal data protection policy

In the event of legislative or regulatory changes, this privacy policy may be updated. The date of modification will always be displayed at the top of this document.

Date updated: 10/02/2026